Orders are quotation-based B2B transactions. Once payment is received and order processing has commenced, the order is considered final and non-refundable.
A refund, replacement or commercial remedy may only be considered when goods delivered are materially different from the confirmed quotation, the incorrect goods are supplied, goods are verified as damaged on receipt, or DHG cancels the transaction before fulfillment.
Shipping charges, customs duties, bank charges, payment-processing charges and other third-party costs are non-refundable unless DHG agrees otherwise in writing.
Nothing in this policy removes rights that cannot legally be excluded under applicable mandatory law.