01
Buyer Inquiry / RFQ
Company, country, product/application, quantity and destination.
Our trade workflow is designed to make product requirements, commercial terms, documentation and order progression easy to understand before a buyer commits.
Each stage has a clear buyer input, DHG action and commercial output.
Company, country, product/application, quantity and destination.
Application, preferred grade or OEM requirement if known.
Required performance, packaging and quantity.
Buyer confirms information needed for the offer.
Accepted quotation and applicable policy acknowledgement.
Payment against the accepted quotation/invoice.
Delivery destination and agreed logistics details.
Repeat requirement or follow-up question.
Application and product requirement are reviewed before commercial commitment.
Product, packaging, quantity, currency and commercial terms are recorded.
Order basis is confirmed before payment and fulfilment.
Order history supports efficient communication for future repeat requirements.
The exact documents depend on the transaction, product and destination.
Buyer requirement and initial commercial information.
Product, quantity, packaging, price and terms.
Commercial reference for confirmed transaction.
TDS / SDS or related manufacturer documentation where applicable.